The complaint was rejected because the player did not respond jest to our messages and questions. The complaint has been reopened after we were contacted żeby the player. We received information from the casino that the player mistook the casino for another.
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- The player from Quebec deposited $300 and won $9,097 at Hellspin Casino, but faced verification issues and account closure without explanation.
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Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach owo gambling. The player from Hungary requested a withdrawal more than three days ago, exceeding the casino’s specified maximum wait time, but hasn’t received their payment yet. The player from France requested a withdrawal after winning but państwa told owo first meet wagering requirement.
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We were unable jest to investigate further and had to reject the complaint due owo the player’s lack of response owo our inquiries. Despite providing various proofs of payment, including receipts and screenshots, the withdrawal request remained denied, leading to frustration with the process. The Complaints Team extended the response time for the player to provide necessary information, but ultimately, due jest to a lack of response, the complaint państwa rejected. Before claiming any Hellspin bonus, players should read the terms and conditions carefully.
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- As a result, we were unable to investigate the issue further and had jest to reject the complaint.
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The player from New Zealand submitted a formal complaint against HellSpin Casino for mishandling her account and obstructing her $22,000 NZD withdrawal. She demanded accountability and the return of her winnings while indicating her readiness jest to hellspin provide evidence of her claims. Therefore, the complaint państwa not upheld, and the case państwa closed. Our team contacted the customer support during the review process owo gain an accurate picture of the quality of the service.
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The player also highlighted that, unlike other casinos she had played at, HellSpin Casino had allowed the larger bet jest to jego through, which she perceived as a trap. Despite our attempts owo mediate, HellSpin Casino had not responded jest to our communication efforts. As the casino was operating without a valid license and didn’t refer to any ADR service, we had been unable jest to resolve the issue. The casino requested that the complaint be reopened, and after further discussion with the player, it was determined that they intentionally bet more than the maximum allowed.
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Despite being KYC verified and reaching out jest to customer support, he received w istocie help or resolution, which led jest to frustration and plans owo boycott the casino. The Complaints Team państwa unable owo investigate further as the player did not respond jest to requests for additional information, resulting in the rejection of the complaint. The player from Bosnia and Herzegovina had been waiting for a withdrawal for less than two weeks.
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- The player decided jest to stop playing at the casino and we, therefore, rejected the complaint as per his request.
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Later, the complaint państwa rejected again due to the player’s unresponsiveness. The player from Australia has deposited money into the casino account, but the funds seem owo be lost. The casino provided us with the information that the destination wallet address from the provided transaction confirmation does not belong jest to its payment processor. Moreover, the data provided by the player contain different data, which does not match his claims. Later, the player państwa not able to cooperate with us in resolving the issue and after several attempts, he was not able to provide us with the relevant answers and details.
After communicating with the Complaints Team, he had been advised owo wait for czternaście days for the funds jest to be processed. The player later confirmed that he had received the money, leading owo the resolution of the complaint. The first deposit bonus is an impressive 100% up jest to 300 CAD dodatkowo 100 free spins.
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